frequently asked questions

 

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When are the Pop-Up Playgrounds?

Every Thursday-Sunday from July 15- September 19, 2021

Where are the Pop-Up Playgrounds located?

Various locations throughout Toronto.  Check the location listed before purchasing your ticket and if you have ideas on where else we could host them, please email us at hello@thisisreset.org!

How long are the Pop Up Playgrounds?

The entire experience inclusive of getting you set up is 45 minutes, but please arrive at least 10 minutes early. If you are late, we will have to start without you and a refund cannot be provided.

How much does a ticket cost?

We are a non profit social enterprise and our goal is to provide a reset to 1500 people this summer. The unit cost per person is $45 (here's our budget), but we don't want cost to be a barrier so we are providing tickets on a sliding scale.

 

General Tickets are $25 + hst

Subsidized Tickets are $12.50 + hst

Solidarity Tickets are $50.00 + hst

Free tickets for Indigenous and Black Folks

 

For those who are unfamiliar with this approach, we encourage people to choose a ticket cost which they feel most financially comfortable with and we highly encourage those are financially comfortable to purchase the solidarity tickets so we can continue to subsidize the experience for others.

 

Finally, we recognize that any cost is still a barrier for some, however, we feel that it is important that there is a cost to the ticket in order to encourage commitment to attend, reduce dropout, and reflect a mutual exchange. That being said, if you require a free ticket and can promise you'll be there, please email us at hello@thisisreset.org and we'll hook you up.

How do I know which ticket price to choose?

We trust that you will choose a ticket price that best aligns with your personal circumstances and budget. If helpful to know, our entire team voluntarily discounted our normal working rates and we received donations from fellow Torontonians who also prioritize accessibility, to subsidize tickets as needed. You can learn more about our budget here

What happens if you end up making money?

We are a non-profit social enterprise and we are aiming for the playgrounds to break even. That said, if we generate any profits, we will donate 100% of them to the Indian Residential School Survivor Society.

Are Private Group bookings available?

They are! We can run a private pop-up playground for a minimum of 10 people.  Contact us to discuss booking a pop-up playground for birthday parties, corporate events, or just for your group of friends.  For groups smaller than 10, we recommend snagging tickets at one of our public experiences.  

 

Wht are your Covid-19 Safety protocols?

Your safety is our priority so we’re following all the provincial guidelines around gathering.

- A playground will consist of 10-12 participants and 2-3 staff present

- Participants will be distanced from each other and encouraged to maintain distance during the experience

- Playgrounds are always outdoors

- Masks are optional

- Your headphones will always be sanitized

Are Pop-Up Playgrounds physically accessible?

The playgrounds are designed for people between the ages of 18-118, including people who use most mobility devices and most wifi enabled Assistive Listening Devices.

With that said, we recognize that there is a wide spectrum of devices and we acknowledge that the majority of our team is able-bodied and hearing, so we ask you to please reach out to us (hello@thisisreset.org) with your preferred and required needs in advance of your playground date so we can advise as to whether we can meet your needs for the best playground experience.

At this moment, the experience is regrettably not accessible to those who are blind and deaf without the use of an assistive listening device. We have future plans and we intend to have further conversations with members from these communities to ensure access in the future. If you would like updates on this or to help design one of these experiences, please reach out to us at hello@thisisreset.org.

Are child care options available?

In collaboration with the incredible Dance 'N' Culture, we are able to provide an adjacent playground right beside ours for your little ones for all of the playgrounds on Sunday, July 18th. Separate registration is required and you can access more details here

We will be providing a similar offering with Dance 'N' Culture every other Sunday and will update our website and ticket pages with details. 

What is your Return Policy? 

Tickets can be returned before 72 hours of the start of your Playground. Thereafter, we cannot offer a refund. Please email hello@thisisreset.org to have a refund issued.  Note that you will still be charged the ticket processing fee by Eventbrite.

What is your Rain Policy?  

If it is raining or looks like it will, we will email at least 2 hours before your playground to confirm if we have to reschedule with you or not. If you don't see a message from us, please check your spam folders and if there's nothing there, please call or text Adil @ 416-333-3056. 

 

Can I host a playground in my community?

We are passionate about expanding the definition of where we can all play, and would love to hear your ideas for locations for the playground - from parks, to parking lots, to pirate ships! An ideal location for us has a large open area that is safe, fairly flat, and accessible (like a field, a lot, or an underpass). It is important to us to bring the playground to places where the local community has invited us and individuals from there are willing to act as ambassadors on behalf of their community. If you're interested in learning more, please reach out to hello@thisisreset.org